GoDaddy
Reviews and Ratings from Real Customers
💬 All Reviews (22)
Name: Jim Jenkinson
Rating:
Review: Pablo was pleasant, explained how he would resolve my issue clearly and expediently. He gave me a clear understanding of how the solution would take place and the time frame I could expect. He made the whole process easy.
Date: 12 Jan, 2026
Name: Stephanie Wilson
Rating:
Review: Paul was very kind and helpful I would give him 5 stars the service that I am receiving from godaddy I give 1 start I have never had any issues I am trying to get this business started and it apppers the email service is through MS and I no longer what it so i will be cancelling the services.
Date: 12 Jan, 2026
Name: Patrick Nixon
Rating:
Review: Adam understood my request and provided professional and knowledgeable support. He went out of his way to get the answers I needed to make an informed decision. Adam is a true asset to the GoDaddy Team!
Date: 10 Jan, 2026
Name: Jordan
Rating:
Review: The best customer service! Jason was so helpful and wonderful.
Date: 08 Jan, 2026
Name: Harold English Sr.
Rating:
Review: Jaya Mae delivered outstanding customer service. She was highly knowledgeable, professional, and thorough, and ensured my issue was completely resolved. This was truly above-and-beyond support, and she deserves recognition for her excellent work. I only wish there was a way to contact her directly again in the future.
Date: 07 Jan, 2026
Name: Darren Parker
Rating:
Review: The website creation is great and easy but the email and linking it to your own mailboxes was a nightmare... CONTINUOUS security checks, captcha then WhatsApp then email and every time you need to get in!! Then actual it doesnt recognise the verification codes anyway.... After several hours of trying to figure this out, it appears that the FREE email plus or essentials trials are really quite useless and DO NOT link to your current mailboxes like 365/iPhone or Mac mail. You therefore have to purchase further add-ons (upgrade the email)... The Customer service from both Neil and Andrea were excellent. However, it needs to be clearer to others using the site, that the email address is futile unless you pay the upgrade for it.
Date: 05 Jan, 2026
Name: Nasya Shepard
Rating:
Review: Ronald was a great customer service representative. He helped resolve the issue that I was having with my website. He also gave me advice about my billing and how I could get the best out of the service that I am already using and saving money at the same time. He was a joy to speak with, and now you can give him a raise.
Date: 05 Jan, 2026
Name: Raheem Orr
Rating:
Review: I had a live Rep by the name of Michael who was awesome! He knew what he was talking about, explained everything I inquired about thoroughly. We even spoke about our past careers which we both share a history of working in education. I am always impressed when I call customer service at GoDaddy! One of the few companies who still puts the customers first and truly help!!!!! You guys Rock!!!
Date: 05 Jan, 2026
Name: Robin
Rating:
Review: Cornell was the best! He was very professional, kind and patient as he assisted me with my email issues.
Date: 04 Jan, 2026
Name: F. Sherman
Rating:
Review: Shawn was AMAZING! He was extremely knowledgeable and very patient. He took care of my problem expediently and with great attention to detail. Great experience!
Date: 03 Jan, 2026
Name: Michael Lawson
Rating:
Review: Juan from customer support was amazing. He was able to get me a refund on The accidental purchase I had made and set me up with the search engine optimization that I was originally looking for. Great help and great patience.
Date: 01 Jan, 2026
Name: Tracy Dahmer
Rating:
Review: Donald was one of the best customer representatives that I have ever dealt with. I hope that if I need future assistance I will be able to have him help me. He was kind and very patient and went above and beyond what I expected. The service was easy.
Date: 01 Jan, 2026
Name: Jon mendoza
Rating:
Review: recently spoke with a GoDaddy representative named Melvin, and I want to highlight his excellent customer service. He was kind, courteous, patient, and very attentive. He listened carefully to all the details of my situation and genuinely tried to help as much as he could. Although there were technical limitations outside of his control, Melvin was honest and transparent about the process and took the time to explain what needed to happen next. He remained calm and supportive throughout a very confusing and stressful situation involving website and email setup. I truly appreciated his professionalism and willingness to help. Representatives like Melvin make a big difference. 6
Date: 28 Dec, 2025
Name: Patriot Riders Of America
Rating:
Review: Nofal the service representative was great. I wish my double charge that I called about last week had been resolved, but it doesn't appear that anything has been done. Also disappointed that I can't cancel the service and get a refund because I am beyond 30 days since I paid. This is an industry practive that I am running into often and it's just a way of keeping the money of customers who don't want to do business any longer.
Date: 24 Dec, 2025
Name: ANITA LO
Rating:
Review: Wait time to connect to a live representative is not too long, 4 minutes with my case. Audio recording in trying to help customers should be cut short, it is not helping. Sales rep Eric is helpful and patient with customers.
Date: 16 Dec, 2025
Name: Daniel Jones
Rating:
Review: Lee Brown, apparently the president of Med Career Center, scheduled a telephone call with me to discuss a physician job opportunity I was interested in. He had told me that he was on a boat in Mexico (not sure why he felt the need to provide that detail) but could talk at his hotel in a few hours at 2p. That time came and passed, I sent a message at 2:10p, he responded back saying that he is still on the boat and will not be back to shore for another couple of hours, no apology or request to reschedule. I blocked my schedule from seeing patients to take this call. Very disrespectful of other's time and very unprofessional! DO NOT work with Lee or this company that he is president of. Edit: he was able to get me to another employee with his company 45 minutes after 2p to provide me some details.
Date: 03 Dec, 2025
Name: Gia H
Rating:
Review: I have called GoDaddy multiple times in the past trying to resolve an issue with my domain. I have created a website through Google Site, and needed to connect my domain to it. However, no previous agents were able to assist with it, only to tell me to contact Google. One even told me that he was going to cancel my domain since I was so disappointed with GoDaddy. Luckily for me, I have called one last time, and got a guy named Matthew. He was so patient, and helpful in guiding me in the right direction to get the site up and running. Although he did not resolve my issue, but he was kind enough to explain what was happening and what needed to be done. I was so happy with getting some type of assistance. I am just a business owner trying to cut out some overhead expenses. He understood my situation, and genuinely wanted to help. GoDaddy needs to hire more IT guys to assist with tech issues like this instead of "regular agents" who don't offer any help, and quick to cancel your domain due
Date: 06 Oct, 2025
Name: Berin
Rating:
Review: Waited a long time, the agent appeared to be either listening to someone else or talking with someone else. The agent was unable to help. He gave me a number to call. The number is only good Monday through Friday.
Date: 30 Mar, 2025
Name: Rob Watson
Rating:
Review: Godaddy stuff are effective and have good knowledge of their work.
Date: 29 Mar, 2025
Name: Paul Potter
Rating:
Review: I took hosting on 26th march and haven't received any support since that time. When I asked them to cancel my service and give me a refund, my call was disconnected.
Date: 29 Mar, 2025
Name: Geraldine Pittman
Rating:
Review: Sid, was very helpful from the start and completed transfer of website and email addresses. he was clear in his comments and advice.
Date: 29 Mar, 2025
Name: Lopamudra
Rating:
Review: They were able to figure out what was wrong and helped me to fix it. I was a bit confused by the directions but they stuck with me until I understood what they meant for me to do. However I wasn't prepared to be disconnected, but they disconnected.
Date: 28 Mar, 2025