Hostinger
Reviews and Ratings from Real Customers
💬 All Reviews (55)
Name: David Johnstone
Rating:
Review: The assistance from Kodee, may only be a non-human AI, but it is exceptional. Ask a question giving as much detail as possible, and it will patiently ask you some "extra info required" questions, and, once you have thoroughly explained the issue, Kodee come back with a GUIDED LIST of things to do to correct the issue. One tip though, before you "Ask Kodee", open another window and go to the same area of your Hostinger site that you are having an issue with and make the adjustments there. That way you can quickly switch (Ctrl+Tab) between Kodee’s steps and the exact area you’re configuring on your Hostinger account.
Date: 14 Jan, 2026
Name: fisher b
Rating:
Review: Can't say much about their hosting services, but I can tell you that trying to solve an issue with their support is a nightmare. You can't ring them , you have to communicate through emails or AI chat, Most of the people from their support team don't read your emails, they are just processing your case like bots. I was trying to recover some old emails from their account for the last 2 weeks, no luck.
Date: 13 Jan, 2026
Name: Trent
Rating:
Review: In general, the web designer is affordable and easy to use. But it has some fundamental issues, such as the phone version always needs updating as it does really odd stuff... I've had Hostinger for a year and had my email inaccessible multiple times, which has been really frustrating. This time it's been going on for more than 7 hours, which is just wild for a email platform! Not very reliable.
Date: 10 Jan, 2026
Name: Frank
Rating:
Review: Following on the AI enabled portal, e-mail client setting using pop3 to delete all mails following the download is not supported anymore. If you don't want mails on Hostinger server for security and privacy reason you need to delete the mails manually. :-((((( Furthermore mails within the portal can only be deleted using the AI :-(((( They sell all this as an "security feature" This means AI takes over ... Very bad idea
Date: 10 Jan, 2026
Name: Nick Arts
Rating:
Review: I like how reactive the support team is, and how they do their best to help you with your issues. I've used the support system a couple of time and have always gotten satisfying answers or solutions to my queries. I like to say that their chatbot 'Kodee' is also excellent at providing solutions to usual problems, I have honestly found it more helpful and accurate than 2 other hosting companies I've used before Hostinger.
Date: 09 Jan, 2026
Name: Krisztian Meszaros
Rating:
Review: After I switched off the auto renewal and also asked them to delete my account... They confirmed it is switched off and nothing to pay for and my account will be deleted if the domain due date is expired. What happened!? Two weeks later they tried to charge me for $200 Ridiculous. Insane. After I told them what are they doing that is terrible , stupid. They informed me they auto renewal is on. But I called them, I did in my account. It was off, confirmed by them. Now is on. Amateurs. I am going to report them everywhere, because this is just something that against the law.
Date: 09 Jan, 2026
Name: Pedro Gonçalves
Rating:
Review: Extremely disappointed with Hostinger's AI features. The article generator produces empty pages with absolutely no content, even when using detailed and correct prompts. To make matters worse, I constantly encounter errors when trying to publish, and the platform seems incapable of resolving these glitches. A frustrating waste of time.
Date: 09 Jan, 2026
Name: Tom Riviere
Rating:
Review: t use to be a great Hostinger.But there seems to be problems with up time with my site.Support gives you the same run around and makes you go through repeated loops of downloading searching on their own cPanal.
Date: 08 Jan, 2026
Name: Adeel Gondal
Rating:
Review: Was Great Experince with agest Debora Was Great Experince with agest Debora . Thank you
Date: 07 Jan, 2026
Name: Lee R.
Rating:
Review: This is a final update to my previous reviews. The worst-case scenario has happened: My domain has been acquired by another person and I have lost access to it permanently. While I have admitted from the start that the initial expiration was an oversight on my end, the reason I permanently lost this asset is entirely due to Hostinger’s absolute refusal to help a customer in a difficult situation. Here is the timeline of failure: The Lockout: Because the domain expired, the associated email went down. I couldn’t receive the verification code to log in. The Impossible Ask: Hostinger demanded a specific PayPal receipt to verify ownership. I explained repeatedly that I had moved countries and the PayPal account was closed. It was physically impossible to provide this specific document.
Date: 07 Jan, 2026
Name: Jatinder Sidhu
Rating:
Review: However a few months ago I noticed my site wasn't appearing due to expired security certificates. I logged in, and tried to resolve it, but without success. Since I was changing tack with my work, I didn't pursue it. Anyway I'd been thinking of moving to a Canadian host, so let my subscription lapse. But when I asked for my data from the old site - I was told I would need to purchase a new hosting plan so that they could restore the backups. Don't worry - they said - you can get a refund if cancelling within 30 days. That's a totally crappy way to reward me for being their customer, even if I am leaving. I mean, I was with them for FOUR years.
Date: 05 Jan, 2026
Name: Ahrale
Rating:
Review: “Horizons is still in early development.” That was one of the canned responses I received during my Hostinger Horizons experience. So they openly admit the product isn’t ready — yet they still sell it at full price, without clearly disclosing its limitations. Customers end up funding their unfinished platform while being locked into a year‑long plan. The support Ping-Pong was long (& I wasted about 130 useless credits along the way), When I escalated & made it clear that forcing customers to stay subscribed to an incomplete product could justify a class action lawsuit, suddenly the tone changed. Hostinger decided to fully refund both my annual plan and the extra 500‑credit package I had purchased. That alone should tell you something. 🚫 Be cautious before paying for Horizons. ✅ You can achieve far more using free tools.
Date: 05 Jan, 2026
Name: PT PME
Rating:
Review: Because the services is very fast respond so we no need to wait to long to get help what we need. And the officer ILyas is very experience to assist.
Date: 04 Jan, 2026
Name: Ben
Rating:
Review: The AI is frustrating but when you get through to a real person they are great at helping you! Angela was incredible - Thanks.
Date: 03 Jan, 2026
Name: Matt Delaney
Rating:
Review: Hostinger is cheap, and for good reason. Does not have a 800 number, can’t afford phones, what a bunch of bums they are. Keeps promoting yearly subscription, dumber than a bag of rocks. Dumbest support people I ever came across, you get what you paid for…. Famous quote - you pay for a cheap service, you get a cheap service, cheap support, no contact on the telephone. YOU GET WHAT YOU PAY FOR..
Date: 03 Jan, 2026
Name: SMART EDU HUB
Rating:
Review: I have purchased hostinger products and have paid for horizons too , many time. The worst is there is no human interaction to solve your problems. Ece the support email is operated by chatbots. frustrated!!!(1) I have done auto-pay off yet i got charged through card, because they keep trying all ways. Yet i did not complain.(2) My code has got erased in horizons and on previous occasions has got changed weirdly and lost it. I mostly see the code acting weired especially when around 100 credits are left, is it so that entire thing is ruined automatically as horizons acts up and we are forced to subscribe??? Max, they put up a fake display saying: A colleague will join soon. If you want to continue chatting with Kodee, you can leave the queue. ..................that stays forever on kodee..
Date: 01 Jan, 2026
Name: margaux delecourt
Rating:
Review: Enabling AUTOMATIC renewal by default WITHOUT explicit consent is abusive. Charging customers under these conditions is unacceptable.
Date: 01 Jan, 2026
Name: Yakup
Rating:
Review: DO NOT BUY LONG-TERM SUBSCRIPTIONS! Hostinger Horizons is only suitable for very small and simple projects. Once your project grows, the platform becomes effectively unusable. The main issue is that Horizons is marketed for large projects, but in reality it cannot handle them. If you build something bigger, there is no clear exit -> you get locked in. After more than half a year, I was told I needed professional help outside of Hostinger, even though my project was completely normal. The biggest problem: At a certain point (which you cannot recognize), the AI still sounds confident and positive, but it starts introducing multiple errors. Support then tells you to write better prompts, making you believe you are the problem. Only much later are you told the truth: your project is simply too large for Horizons. Final verdict: Okay for tiny projects. NOT RECOMMENDED for serious or growing websites.
Date: 18 Dec, 2025
Name: Rafat
Rating:
Review: They changed the renewal date from February 3, 2026, to January 10, 2026. Then they disabled the website. When I contacted support and reported that the website had been down for a day, they stated that they couldn't assist because the billing team was handling the issue and we would have to wait for a response. Is this a global company?!
Date: 11 Dec, 2025
Name: Carol Watson
Rating:
Review: I have used Hostinger for several years and the main problem I have with them is their customer service. As they are based on Cyprus, there is no way to talk to a live person, so you must sign on with Chat help. And then you get switched from one person to another and must repeat the problem each time. This is more than annoying and time-consuming considering what they charge for hosting. They should do MUCH better. Perhaps Bluehost. But only if they have a phone. ;-)
Date: 19 Nov, 2025
Name: Danielle
Rating:
Review: Mateo was great. Mateo provided prompt and excellent customer service with a positive vibe.
Date: 12 Nov, 2025
Name: Julia Fenko
Rating:
Review: I’ve been using Hostinger for two years. My initial subscription was approximately £65 for 24 months under a promotional offer. At renewal, I was automatically charged £107.88 for just 12 months, with no clear warning that the billing period had changed. When I contacted support, I was told this is a “system default” and that returning to a 24-month plan would now cost £263.76 (over £130 per year). While the payment is refundable, customer support offered no goodwill, loyalty pricing, or reasonable adjustment — only a generic discount code for Black Friday. If you’re considering Hostinger, be very careful with renewals: billing periods may change automatically, and prices can increase dramatically after the initial term. I’m staying only because my site was set up by a third party, not because of a positive customer service experience :(
Date: 07 Nov, 2025
Name: 覃森
Rating:
Review: My website has been down for 24 hours with ERR_TIMED_OUT. I've contacted support multiple times but the issue remains unresolved. I suspect my IP is being blocked by ModSecurity or the server firewall. I am a business owner preparing for an upcoming trip and this downtime is unacceptable. I need a senior engineer to investigate and whitelist my IP immediately.
Date: 29 Oct, 2025
Name: Khan
Rating:
Review: I am moving my entire business to bluehost because Hostinger loses data and then hides chat history to cover their tracks. 35 days of silence! Avoid Hostinger if you value your data.
Date: 28 Oct, 2025
Name: Tanmay Ray
Rating:
Review: Very slow process urgent matter Very slow process urgent matter
Date: 25 Oct, 2025
Name: Mark Maxwell
Rating:
Review: Said easy migration kodee there bot totally gave wrong instructions and you apologised but was totally messed about by this time 24 hours later communication hit and miss was was told to change ips then nameservers this would not work a total waist of time and your team all gave different information was left confused thank you for a waisted day on my life.
Date: 23 Oct, 2025
Name: Pascal
Rating:
Review: You can measure the quality of service of hosting companies when things do not work properly. During this last month several issues affect significantly our business. The response of Hostinger was extremely lousy ( ask Kodee ) and run in a loop without solving problem. Even worth we I tried to reach the “contact us” service by email, where I never get a response ! I would not sign up with this company !
Date: 17 Oct, 2025
Name: John Findlay
Rating:
Review: Once I got past the terrible Kodee chatbot I spoke to Gabriel he quickly solved my problem- many many thanks
Date: 15 Oct, 2025
Name: Mark
Rating:
Review: Great Support!! He listened to my needs, gave it a good amount of time to research and make sure he had the correct solution and then sent me the steps to take the actions I needed in order to finish my DNS changes. Eric is a Rock Star!
Date: 10 Oct, 2025
Name: Khizar Zaid
Rating:
Review: My experience with Hostinger hasn’t been great overall, but the customer service agent, Zy, was really helpful and patient. Thanks to him, I managed to resolve my issues. I’m giving 4 stars because of Zy, but I deducted 1 star due to problems with Hostinger itself.
Date: 10 Oct, 2025
Name: CheckPoint
Rating:
Review: Their malware scanner kept deleting my files by mistake and my website was constantly down; I don't recommend it.
Date: 10 Oct, 2025
Name: Manuela Gawehn
Rating:
Review: I am rather annoyed with the management and the way their professionals have to handle situations I heard about hostinger and first I was really positively surprised about them and their service. However, now after the fifth day of trying to migrate my web domain and them being unable to do it, I am starting to lose my nerves with them. It is not that they are incapable but the way the poor team members have to deal with clients is unbelievable. Every 3 hours the service person - whom you tell the whole story of your problem so he understands what's going on - changes to someone new. And the whole show starts anew. Instead of staying with one person to the end, they deal with the person for 20 seconds and then you have to wait for 10 minutes until the service member returns again. That's already two unbearable things ... Furthermore I find it rather a nuisance that noone is able to handle a specific problem individually.
Date: 09 Oct, 2025
Name: Ynnn Ompp
Rating:
Review: The logic at Hostinger is ridiculous. I paid for AI Horizons, it failed to solve the problem, and it kept eating my credits for nothing. When I asked for a refund, they refused because I had already used the credits. So basically, you pay to find out the tool is broken, and because you found out it’s broken, you lose your right to a refund. This is a dishonest business practice. The AI is overpriced and the refund policy is a joke. Don’t waste your hard-earned money on this "credit-burning" machine
Date: 07 Oct, 2025
Name: Shahzaib Ali Khan
Rating:
Review: I had a great experience with Rocio from the Hostinger support team. She was extremely kind, patient, and very supportive throughout the entire process. Rocio explained everything clearly, responded quickly, and made sure my issue was fully resolved. Her professional attitude and friendly behavior truly stood out. Hostinger is lucky to have such a dedicated and helpful support representative. Highly appreciated!
Date: 02 Oct, 2025
Name: Peters
Rating:
Review: this company is a big big joke, I cannot NORMALLY transfer my website to another person that also uses hostinger, it gives all various errors soo ridiculous, instead of making it work normally and smoothly, they create this big nonsense where site just cannot be online and is down for who knows how long.
Date: 02 Oct, 2025
Name: Khan
Rating:
Review: UPDATE JAN 11: Hostinger has now completely closed all communication channels. They are refusing to reply to my emails or live chats. This is a total blackout to hide their GDPR violations. I am still waiting for my data. VVTAT complaint is active.id 5386178
Date: 26 Sep, 2025
Name: Rits
Rating:
Review: Sheney was very fast with my double payment issue. In just 2 minutes, she fixed the problem. Great service!
Date: 13 Sep, 2025
Name: Dominique Vierra
Rating:
Review: Really appreciate the way I was given time to fully explain what was going on and they were quick to respond and get me the information I needed to help solve my problems. Awesome hosting, great customer support. Thanks Hicham!
Date: 12 Sep, 2025
Name: Sam B
Rating:
Review: I really don't get all the hype and popularity of this service and company. I think they only get more users because of race to the bottom of pricing. I signed up for self-hosted n8n VPS with 100 workflows and got an empty VPS with nothing installed. The only support is an AI chat bot. Although the bot was helpful, I didn't want to spend the time installing something I already paid for, plus even if I installed n8n it would not come with the 100 workflows they promised. NO WAY TO CONTACT SUPPORT, there is NO support available. Chatbot tried to transfer me to a real person but after 30 minutes of waiting I gave up and cancelled my account. Other than attracting a bunch of cheap kids as customers, I don't see the value. I gave details when cancelling (they survey you) and NOBODY got back to me, so I figured they didn't care. Glad I saved myself the guaranteed future stress.
Date: 12 Sep, 2025
Name: Lewis Wroe
Rating:
Review: I used this company for domain hosting a few years ago. My contact details were leaked onto the dark web and I have been absolutely inundated with scams and scammers since. I even fell victim to one of the scams. They are from unscrupulous characters on the dark web. I have since issued proceedings against the company legally and have attempted to resolve the matter through discussion but have been met with nothing but silence since despite seeking to compromise to save all parties time. I have serious concerns about this company I would recommend looking elsewhere for hosting, unless you want your details leaked onto the dark web.
Date: 12 Sep, 2025
Name: omeletkazvajec
Rating:
Review: Have been using VPS services for a while. It is okay when working but recently they have started to aggressively throttling CPU use and limiting excessively. Freshly installed VPS with nothing on it except Coolify on mid plan should not cause 80% CPU use.. They downright lie to save money and support is non-existent.
Date: 11 Sep, 2025
Name: Abdul Rauf
Rating:
Review: Very poor customer service services… Not refunding customers for services (Domains) they are not using. Auto deduct from cards and not providing refunds. Very poor customer service
Date: 11 Sep, 2025
Name: Ahrale
Rating:
Review: Following up on my previous technical audits of Hostinger Horizons. After moving past their security flaws and credit-draining prompt patterns, I have encountered a new, even more frustrating tier of service failure: The Infrastructure Lockout. This morning, I attempted to access my project only to be met with a 503 Service Unavailable console error. For those unaware, a 503 is a server-side failure. My code was functioning perfectly when I stopped working; the "managed" environment Hostinger provides simply crashed. The "Resolution" Scam: Because Hostinger locks users out of the terminal and file system, I had no way to simply restart the Node.js process. When I contacted support, their only solution was to "Restore" the app to a previous state. A "Restore" wipes out hours of manual repairs and security patches I performed. They attempted to "hush" me by depositing 10 credits into my account without my approval.
Date: 07 Sep, 2025
Name: Mike
Rating:
Review: Auto renews a month in advance without warning and refuses to refund, just sends you in circles with a chatbot. Avoid.
Date: 05 Sep, 2025
Name: Gideon James
Rating:
Review: I gave 2 stars because in 2024 Hostinger was good to me but in 2025 I wondered if it’s the same Hostinger because they started suspending my domain and host and refusing to refund even when the purschase was not up to 3 days… they demanded documents I didn’t have… I’m a web developer, how am I suppose to get the document of other people business registration??? More than 60 of my domain suspended along with several host. I moved to rabhost which was cheaper but now even rabhost is worse (they take your money but hosting / domain pends forever) I think every year I will keep changing hosting providers
Date: 20 Aug, 2025
Name: Suffian Ahmed
Rating:
Review: We are truly thankful and appreciate the quality of support we received. The issue was resolved promptly, and we are grateful for the assistance. We highly recommend it to all customers. Thank you, Miss Davi, Support Team.
Date: 01 Aug, 2025
Name: Xavier
Rating:
Review: Agum was very helpful, it's nice to chat with a real person and not a clueless, hallucinating AI agent.
Date: 10 Jul, 2025
Name: Sameer Malik
Rating:
Review: Technology Technology Pay to get my data back?When it worked, it was fine. Their Zyro builder tool was pretty easy to use.
Date: 20 Jun, 2025
Name: Hiper Clouds
Rating:
Review: Give a Bangladesh payment gateway also bKash and etc
Date: 05 Jun, 2025
Name: George M.E
Rating:
Review: I am updating my previous review to provide a more balanced and fair perspective after spending more time with Hostinger and Horizon. First, it’s important to say this clearly: Hostinger Horizon is a powerful and innovative tool. Once you understand how it works and gain enough practice, you can unlock its full potential. It is not a plug-and-play solution — it requires learning, testing, and experience to use it efficiently. From a product and vision standpoint, Horizon deserves 5 stars. However, customer support quality needs serious improvement. Despite multiple interactions, the support team was unable to provide a clear or effective solution to a relatively straightforward issue. The guidance given was inconsistent, and it became increasingly apparent that the agents involved did not fully understand how to properly resolve the problem. Ultimately, after significant time loss, I had to figure out the solution on my own, without meaningful support assistance.
Date: 15 May, 2025
Name: kamera
Rating:
Review: Hostinger Hiding Evidence: When I requested my full 1-year chat history to prove my case, the live support started ignoring me. They are intentionally hiding my communication records to cover up their mistakes.
Date: 08 May, 2025
Name: Jake Rodriguez
Rating:
Review: Justin's support was swift and accurate. He displayed his expertise on the field that immediately helped me solve my concern.
Date: 18 Apr, 2025
Name: Marsel Perdoci
Rating:
Review: Excellent product and most importantly excellent service! There is someone, human, always available to help you!
Date: 29 Mar, 2025
Name: Anele
Rating:
Review: My experience with Hostinger’s Horizons platform has been extremely frustrating and disappointing, especially as a paying customer who depends on this service for work. Hostinger sells Horizon message credits as a paid product, yet those credits expire and are taken away, even though they were already purchased with real money. In my opinion, this system feels deeply unfair and misleading. When you buy something, it should belong to you — not quietly disappear because time ran out. I recently lost 40 Horizon message credits on the 30th day, simply because they expired. These were credits I genuinely needed and intended to use. Horizons is not just a casual tool for me — it is something I rely on to generate ideas, complete projects, and support my livelihood. Losing paid credits directly affects how you work and earn.
Date: 28 Feb, 2025
Name: Puneet Rajput
Rating:
Review: I had a very good experience with Hostinger support, especially thanks to Safitri. I was facing an issue with registering a .IN domain due to registry (NIXI) compliance checks related to certain keywords. Safitri explained the situation very clearly, outlined all available options, and honestly informed me about potential risks instead of giving generic replies. She was patient, professional, and guided me step by step to choose a safe alternative domain name that would not cause problems later. After that, the domain activation and DNS setup went smoothly. I really appreciate the transparency and helpful attitude. Support like this makes the whole process much easier, especially for someone setting up a new website. Overall, a positive experience and reliable support.
Date: 11 Jan, 2025