ScalaHosting

Name: Mugen Group

Rating: 3.0 ★

Review: We recently had a support ticket involving a WordPress Multisite environment. Initially, only one site was affected. I would like to acknowledge Mike O., who initially worked on the case by removing the VIP Card site from the multisite network and performing cleanup. Although this took some time, his effort helped stabilize the environment early on. The issue escalated after Vasco P. (L3 Technical Support) recommended creating individual subdomains with separate document roots for multisite child sites. This recommendation was technically incorrect for a WordPress Multisite setup and resulted in three additional child sites returning 403 errors, even though they were working correctly before. After multiple support efforts finally it was resolved, but it became more complex than necessary due to incorrect guidance earlier in the process.

Date: 07 Jan, 2026

Name: Berin

Rating: 4.0 ★

Review: Their customer service is very responsive and helpful. I found their billing confusing. I changed packages and ended up with 2 invoices - other than that no problems at all.

Date: 30 Mar, 2025